NGO

Totot

Streamlined operations for an NGO partner

Totot is an NGO partner focused on community and impact programs. Yaltopia BPO supported their back-office and customer engagement operations.

Totot

At a glance

End-to-end BPO support for NGO operations
Multilingual and culturally aligned teams
Scalable processes with clear KPIs

Impact

40%

Reduction in operational overhead

24/7

Stakeholder support coverage

98%

SLA compliance

What they say

Yaltopia helped us streamline operations and focus on our mission. Their BPO solutions are tailored and effective.

Technologies & focus

Zendesk
Salesforce
Google Workspace

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